Gera Action Warranty
What Does the Gera Action Warranty Cover?
The Gera Action Warranty is a limited service guarantee — not insurance. It covers a defined set of service failures on bookings made through Gera platforms, up to a transparent cap per claim. Below are all 15 covered claim scenarios.
Important: The Gera Action Warranty is a capped limited service guarantee provided by Gera Services Ltd. It is not insurance and is not regulated under the Financial Services and Markets Act. It does not cover consequential losses, third-party damage, or personal injury.
Home Services
Tradespeople, contractors, and domestic service providers booked through GeraHome. Covers incomplete work, no-shows, accidental damage, and quality failures.
Incomplete Plumbing Job
Up to £500A booked plumber left the job unfinished — pipes not reconnected, fixtures not functioning, or agreed work only partially done.
View eligibility & claim steps →
Faulty Electrical Work
Up to £500Electrical work performed by a booked provider was non-functional, unsafe, or failed an inspection within the claim window.
View eligibility & claim steps →
Failed Boiler Repair
Up to £500A boiler repair or service was booked and completed, but the boiler stopped working again or the same fault recurred within 48 hours.
View eligibility & claim steps →
Poor Quality Painting
Up to £300A painting and decorating job was completed but the result was significantly below the standard agreed at booking — streaks, missed patches, uneven coverage, or wrong colour applied.
View eligibility & claim steps →
Incomplete Building Work
Up to £500A builder or general contractor failed to complete agreed work within the time frame confirmed in the booking — work left at a stage that creates a hazard or blocks normal use of the property.
View eligibility & claim steps →
Damage Caused by Tradesperson
Up to £500A provider accidentally damaged property — a cracked tile, broken pipe, scratched floor, or similar — while carrying out a booked job.
View eligibility & claim steps →
No-Show After Booking
Up to £100A provider confirmed a booking and then did not arrive, with no prior notification or acceptable explanation.
View eligibility & claim steps →
Significantly Substandard Work
Up to £500Completed work is so far below the standard a reasonable customer would expect that it needs to be partially or fully redone — applies when the defect does not fit a more specific claim type.
View eligibility & claim steps →
Professional Services
Doctors, lawyers, accountants, consultants, and other credentialed professionals. Covers missed appointments, referral disputes, and delivery failures.
Missed Appointment (Medical)
Up to £150A GP, dentist, physiotherapist, or other healthcare provider confirmed a Gera-booked appointment and then failed to attend, cancelled at short notice, or kept the patient waiting beyond a reasonable period without explanation.
View eligibility & claim steps →
Incorrect Legal Advice (Referral Dispute)
Up to £300A legal consultation booked through Gera resulted in demonstrably incorrect advice that a second qualified solicitor or barrister has confirmed in writing — limited to advice given within the session scope.
View eligibility & claim steps →
Failed Software Delivery
Up to £500A freelance developer or agency booked through Gera agreed to deliver a defined software outcome by a deadline and failed to deliver the agreed deliverable without a justified reason.
View eligibility & claim steps →
Delayed Translation
Up to £200A translation or localisation job booked through Gera was not delivered by the agreed deadline, causing demonstrable inconvenience to the customer.
View eligibility & claim steps →
Digital Services
Software developers, AI tools, translators, and data engineers booked through Gera platforms. Covers failed deliveries, broken outputs, and data migration issues.
Failed AI Transcription
Up to £150An AI transcription job booked through a Gera platform produced output that was significantly incorrect, incomplete, or failed to run — measured against the accuracy standard agreed at booking.
View eligibility & claim steps →
Broken Website Delivery
Up to £500A website build or design job booked through Gera was delivered in a non-functional state — pages that do not load, broken forms, missing content, or critical features that were agreed and not built.
View eligibility & claim steps →
Incomplete Data Migration
Up to £500A data migration or import service booked through Gera resulted in records being lost, corrupted, or not migrated — where the data loss was caused by the provider's process and not pre-existing data issues.
View eligibility & claim steps →
What Is Never Covered
- —Consequential or indirect losses (lost revenue, accommodation costs, etc.)
- —Personal injury or health outcomes
- —Bookings not made through a Gera platform or without a signed action receipt
- —Claims raised more than 48 hours after the service (72 hours for professional services)
- —Providers who do not hold an active Gera Services Passport at booking time
Need to understand how claims work? Read the step-by-step claim guide →