Failed AI Transcription
An AI transcription job booked through a Gera platform produced output that was significantly incorrect, incomplete, or failed to run — measured against the accuracy standard agreed at booking.
£150
2 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Transcription job booked through a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Accuracy or completion issue reported within 24 hours of delivery
- The source audio or video file was of acceptable quality (audible speech, minimal noise)
- Evidence of the accuracy gap is provided (comparison of transcript to source)
What Is Not Covered
Exclusions specific to this claim type:
- Source files with heavy background noise, overlapping speakers, or inaudible sections not disclosed at booking
- Preference disagreements over formatting style (punctuation, paragraph breaks)
- Transcriptions of copyrighted or legally restricted content
- Human transcription accuracy expectations applied to AI transcription booked as AI-only
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Open the action receipt within 24 hours and tap "Raise a concern — accuracy issue"
- 2
Describe the nature of the errors and provide a representative sample
- 3
Upload the source file and the delivered transcript for comparison
- 4
Gera reviews within 24 hours
- 5
Resolution: re-run with human review, or partial/full refund based on error rate
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.