How it works
From Booking to Resolution
The Gera Action Warranty is a capped limited service guarantee that activates automatically on eligible bookings. Here is the full process — from booking confirmation to claim resolution.
Book through a Gera platform
Action Warranty protection is automatic for eligible bookings made through GeraHome and other Gera platforms. There is nothing extra to sign up for. When you confirm a booking with a Gera Passport-verified provider, the action receipt is generated instantly.
Eligibility is determined at the time of booking. Providers must hold an active Gera Services Passport. Bookings made outside Gera platforms are not covered.
Receive your signed action receipt
After booking confirmation, you receive a digitally signed action receipt in your Gera account. This receipt is the anchor for any future claim. It records the agreed scope, the provider's Passport status, the booking amount, and the warranty cap that applies.
The receipt is machine-readable and cryptographically signed. AI agents interacting with your Gera account can read receipt status to verify whether a booking is covered.
Service is completed
The provider delivers the agreed service. You confirm completion in the app — or, if you have a concern, you move straight to the next step. Do not wait: the claim window opens from the scheduled job end time.
For most claim types, the claim window is 48 hours from the job completion time stated at booking. For professional services (medical, legal), the window is 24–72 hours depending on claim type.
Raise a concern within the claim window
If something went wrong, open the action receipt in your Gera account and tap "Raise a concern." Select the claim type that best matches your situation, describe the issue in plain terms, and upload any supporting evidence — photos, videos, documents, error logs.
Do not attempt to fix or repair the issue before raising the claim: this may reduce or invalidate the evidence. Document the state first, then raise the claim.
Gera reviews the evidence
Our resolution team reviews the evidence within 24 hours. We share it with the provider and request their response. For most claim types, providers are given the opportunity to return and rectify the issue before a financial resolution is offered.
Gera acts as a neutral intermediary. Our role is to identify whether the service failure falls within the defined claim scope and to apply the resolution policy fairly.
Resolution is offered
Resolution options are offered in this order of preference: (1) rebook with the same provider if they agree to return and rectify at no cost; (2) rebook with a replacement provider at Gera's cost; (3) platform credit up to the claim cap; (4) direct refund up to the claim cap.
The claim cap is the maximum amount Gera will pay under the limited service guarantee for that claim type. It does not represent the full value of consequential losses, which are not covered.
Common Questions
Is the Gera Action Warranty the same as insurance?
No. The Gera Action Warranty is a capped limited service guarantee provided by Gera Services Ltd. It is not insurance and is not regulated under the Financial Services and Markets Act or equivalent legislation. It does not cover consequential losses, personal injury, or third-party claims.
Do I need to pay for Action Warranty protection?
No extra payment is required. Action Warranty coverage is built into eligible bookings made through Gera platforms where the provider holds an active Gera Services Passport.
What is a signed action receipt?
An action receipt is a digitally signed record created at booking confirmation. It records the booking scope, provider Passport status, and warranty cap. It is the document you reference when raising a claim.
Can I claim if the provider has no Gera Passport?
No. The Action Warranty only covers bookings with providers who hold an active Gera Services Passport at the time of booking. Always check the Passport badge on the provider's profile before confirming.
What happens if the provider does not agree with the claim?
Gera reviews the evidence and applies the claim policy. The provider's agreement is not required for a valid claim to be resolved. However, the resolution remains capped at the defined maximum for that claim type.
How long does a claim take to resolve?
Most claims are resolved within 2–5 business days depending on claim type. No-show claims are typically resolved within 48 hours. Complex professional services claims may take up to 7 days.
See what is covered
Browse all 15 claim types with eligibility criteria and claim caps.