Damage Caused by Tradesperson
A provider accidentally damaged property — a cracked tile, broken pipe, scratched floor, or similar — while carrying out a booked job.
£500
4 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking made on a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Damage reported within 48 hours of job completion
- Damage is physically connected to the area or scope of work booked
- Photographic evidence of the damage is provided
What Is Not Covered
Exclusions specific to this claim type:
- Pre-existing damage that was present before the provider arrived
- Damage to items the customer was asked to move but did not
- Wear and tear that existed before the booking
- Claims without any supporting photographic evidence
- High-value items (over cap value) that were not removed from the work area
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Photograph the damage immediately, before any clean-up or repair
- 2
Open the booking receipt and tap "Raise a concern — accidental damage"
- 3
Describe where the damage is and how it appears to have occurred
- 4
Upload photos; include a wide-angle shot showing context and a close-up of the damage
- 5
Gera contacts the provider within 24 hours
- 6
Resolution: provider repairs the damage, or capped credit/refund is issued
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.