No-Show After Booking
A provider confirmed a booking and then did not arrive, with no prior notification or acceptable explanation.
£100
2 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking confirmed on a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport at time of booking
- Provider did not arrive within 60 minutes of the booked start time
- Customer remained available at the property for the full arrival window
- No cancellation or reschedule message received from the provider via Gera
What Is Not Covered
Exclusions specific to this claim type:
- Bookings where the customer was not present or accessible at the property
- Cases where the provider messaged to reschedule and customer did not respond
- Force majeure events (severe weather, transport strikes) with documented evidence
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Mark the provider as "did not arrive" in the booking screen after the arrival window passes
- 2
Gera immediately notifies the provider and flags the booking
- 3
You receive a full booking fee refund automatically within 2 business days
- 4
A replacement booking is offered at priority scheduling
- 5
Provider receives a Passport conduct mark; repeated no-shows remove Passport status
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.