Delayed Translation
A translation or localisation job booked through Gera was not delivered by the agreed deadline, causing demonstrable inconvenience to the customer.
£200
2 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Translation booking made on a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Deadline was explicitly stated in the booking
- Translation was not delivered or significantly incomplete at the deadline
- Claim submitted within 24 hours of the missed deadline
What Is Not Covered
Exclusions specific to this claim type:
- Delays caused by the customer providing source documents late
- Revisions requested by the customer after delivery (revision scope is separate)
- Specialist legal or medical translations where the customer added complexity post-booking
- Machine translation reviews — only human translation bookings are covered
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Open the booking receipt and tap "Raise a concern — late delivery"
- 2
State the deadline and the actual delivery time (or confirm non-delivery)
- 3
Upload the original booking confirmation showing the deadline
- 4
Gera contacts the provider and requests immediate delivery or explanation
- 5
If delivered late: partial refund proportional to delay; if not delivered: full booking fee refund
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.