Incomplete Plumbing Job
A booked plumber left the job unfinished — pipes not reconnected, fixtures not functioning, or agreed work only partially done.
£500
3 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking was made through a Gera platform and received a signed action receipt
- Provider held an active Gera Services Passport at time of booking
- Claim submitted within 48 hours of the scheduled job end time
- Photographic or video evidence of the incomplete work is provided
- Work scope was agreed in the original booking description
What Is Not Covered
Exclusions specific to this claim type:
- Consequential water damage unrelated to the incomplete work itself
- Pre-existing faults the provider reported before starting
- Jobs cancelled by the customer mid-service
- Claims where the work scope was verbally changed after booking confirmation
- Third-party materials sourced by the customer that proved incompatible
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Log in to your Gera account and navigate to the booking in your history
- 2
Tap "Raise a concern" on the action receipt within 48 hours
- 3
Select "Incomplete work" and describe what was left undone
- 4
Upload photos or a short video showing the unfinished state
- 5
Gera reviews evidence within 24 hours and contacts the provider
- 6
Resolution offered: rebook with a different provider, platform credit, or capped refund
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.