Incomplete Building Work
A builder or general contractor failed to complete agreed work within the time frame confirmed in the booking — work left at a stage that creates a hazard or blocks normal use of the property.
£500
5 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking made on a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Incomplete state is documented within 48 hours of the expected completion date
- The agreed scope and timeline were stated in the booking confirmation
What Is Not Covered
Exclusions specific to this claim type:
- Delays caused by customer-requested scope changes after booking
- Work paused due to weather or force majeure where provider gave notice
- Consequential costs such as alternative accommodation
- Projects requiring planning permission that the customer had not obtained
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Find the booking receipt and tap "Raise a concern — work incomplete"
- 2
State clearly what was agreed versus what was delivered
- 3
Upload photos showing the current state of work
- 4
Gera reviews within 24 hours and mediates with the provider
- 5
If provider does not return within the agreed period, capped credit or refund is issued
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.