Faulty Electrical Work
Electrical work performed by a booked provider was non-functional, unsafe, or failed an inspection within the claim window.
£500
4 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking made through a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Fault discovered and reported within 48 hours of job completion
- Issue relates directly to the scope of work in the booking description
- Evidence includes photos and, where available, an inspection note or electrician report
What Is Not Covered
Exclusions specific to this claim type:
- Pre-existing wiring faults not part of the booked scope
- Faults arising from customer-supplied components or materials
- Normal circuit trips unrelated to the work performed
- Damage caused by customer interference after job completion
- Work requiring a Part P certificate where the customer waived certification
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Open the action receipt on your Gera account within 48 hours
- 2
Select "Quality issue — electrical fault" from the claim type list
- 3
Describe the fault in detail: what does not work, what is the safety concern
- 4
Upload photos of the affected installation; add inspection report if available
- 5
Gera dispatches a resolution coordinator within 24 hours
- 6
Provider is given the chance to return and rectify; if declined, capped refund is processed
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.