Failed Boiler Repair
A boiler repair or service was booked and completed, but the boiler stopped working again or the same fault recurred within 48 hours.
£500
3 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Original boiler repair booking made on a Gera platform with a signed receipt
- Provider held an active Gera Services Passport
- Recurring fault reported within 48 hours of the original job completion
- No customer interference with the boiler between job completion and fault recurrence
What Is Not Covered
Exclusions specific to this claim type:
- Boiler failures caused by a separate, unrelated fault
- Breakdowns occurring more than 48 hours after the repair
- Replacement parts sourced by the customer independently
- Boilers that were declared beyond economic repair by the provider before work began
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Go to the original booking receipt in your Gera account
- 2
Tap "Raise a concern" and select "Repair failed — same issue recurred"
- 3
Note the time the fault reappeared and describe the symptoms
- 4
Upload any photos (error codes on display, pilot light out, etc.)
- 5
Gera contacts the provider to arrange a free return visit
- 6
If provider cannot return within 48 hours, capped refund or credit is issued
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.