Poor Quality Painting
A painting and decorating job was completed but the result was significantly below the standard agreed at booking — streaks, missed patches, uneven coverage, or wrong colour applied.
£300
4 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking made on a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Quality concern raised within 48 hours of job completion
- Photos show the defect clearly (poor finish, missed areas, wrong colour)
- Work scope and agreed finish standard were recorded in the booking
What Is Not Covered
Exclusions specific to this claim type:
- Colour preference changes after the agreed colour was applied
- Minor imperfections within normal tolerance for the finish type
- Customer-supplied paint that proved low quality or unsuitable
- Damage caused by customer moving furniture onto freshly painted surfaces
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Open the booking receipt within 48 hours of job completion
- 2
Select "Quality issue — poor finish" and describe the problem
- 3
Upload clear photos of affected areas in good lighting
- 4
Gera shares evidence with the provider and requests a response within 24 hours
- 5
Resolution: provider returns to rectify at no extra cost, or partial refund up to cap
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.