Incorrect Legal Advice (Referral Dispute)
A legal consultation booked through Gera resulted in demonstrably incorrect advice that a second qualified solicitor or barrister has confirmed in writing — limited to advice given within the session scope.
£300
7 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Consultation booked through a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport at Expert or Elite tier
- Claim supported by a written second opinion from a qualified legal professional
- Claim submitted within 7 days of the consultation
- Dispute concerns advice given within the agreed consultation scope only
What Is Not Covered
Exclusions specific to this claim type:
- Outcomes of legal proceedings — this warranty covers advice quality, not litigation results
- Advice that was correct at time of delivery but later changed due to law changes
- Consultations where the client withheld material facts
- Solicitor-client privilege — resolution is via Gera mediation, not court action
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Obtain a written second opinion from a qualified solicitor or barrister
- 2
Open the booking receipt and select "Referral dispute — advice quality"
- 3
Upload the second opinion document (redact personal details as needed)
- 4
Gera engages a neutral legal reviewer within 5 business days
- 5
Resolution options: referral credit, rebooking with a higher-rated provider, or capped fee refund
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.