Significantly Substandard Work
Completed work is so far below the standard a reasonable customer would expect that it needs to be partially or fully redone — applies when the defect does not fit a more specific claim type.
£500
4 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Booking made on a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Concern raised within 48 hours of job completion
- Defect is material, not cosmetic preference
- Evidence provided shows the gap between agreed standard and delivered outcome
What Is Not Covered
Exclusions specific to this claim type:
- Purely subjective preferences where the work meets a reasonable standard
- Issues arising from customer-supplied materials or designs
- Defects not raised within the 48-hour claim window
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Open the action receipt and tap "Raise a concern — substandard work"
- 2
Describe specifically what falls short and reference the agreed scope if possible
- 3
Upload supporting photos or video
- 4
Gera reviews within 24 hours and engages the provider
- 5
Resolution: redo, partial redo, or capped refund depending on severity
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.