Failed Software Delivery
A freelance developer or agency booked through Gera agreed to deliver a defined software outcome by a deadline and failed to deliver the agreed deliverable without a justified reason.
£500
5 days
48 hours
This is a limited service guarantee, not insurance. Gera Services Ltd is not regulated as an insurer. Claims are capped and resolved through Gera mediation.
Eligibility Criteria
All of the following must be true for a claim to be considered:
- Engagement booked through a Gera platform with a signed action receipt
- Provider held an active Gera Services Passport
- Deliverable and deadline were clearly stated in the booking description
- Provider confirmed acceptance of the scope before work started
- Claim submitted within 48 hours of the missed deadline
What Is Not Covered
Exclusions specific to this claim type:
- Scope expansions agreed verbally after the original booking
- Delays caused by the customer failing to provide required assets, access, or feedback
- Projects where payment milestones were missed by the customer before the deadline
- Consequential losses such as lost revenue — only the booking fee is within scope
How to Make a Claim
Follow these steps in order. Evidence must be submitted within the claim window.
- 1
Open the action receipt and tap "Raise a concern — failed delivery"
- 2
State the agreed deliverable and the actual state at the deadline
- 3
Upload any communications, the original brief, and evidence of non-delivery
- 4
Gera contacts the provider and requests a response within 24 hours
- 5
Resolution: extended deadline with penalty clause, or capped refund of booking fees paid
Ready to raise a claim?
Log in to your Gera account and open the relevant action receipt.