Guide

What Is an Action Warranty?

How Gera's Limited Service Guarantee Works

An action warranty is a capped limited service guarantee attached to a specific booking or real-world action. It gives customers a clear, documented path to resolution when a service fails in a defined way — without the complexity of an insurance claim.

Not insurance. The Gera Action Warranty is a commercial service guarantee provided by Gera Services Ltd. It is not a regulated insurance product and does not cover consequential losses, personal injury, or liability claims.

Action Warranty vs. Insurance: The Key Difference

Insurance is a regulated financial product. An insurer takes on risk from many policyholders, pools it, and pays claims from that pool. Insurers are licensed, audited, and subject to financial services regulation in every country where they operate. Premiums are priced using actuarial models. Claims can be contested in court.

An action warranty is different in every one of those respects:

  • It is commercial, not regulated. It is a contractual promise by Gera Systems to provide a defined remedy if a defined failure occurs.
  • It is capped, not open-ended. The maximum payout for each claim type is fixed and disclosed before booking. There is no actuarial pricing.
  • It is scope-specific, not general. It only applies to service failures of the types listed in the cover schedule — not all possible losses.
  • It is resolved through mediation, not court. Gera acts as a neutral intermediary. The resolution process is faster and simpler than an insurance claim.
  • No premium is charged to the customer. The provider funds warranty eligibility through their Gera Services Passport subscription.

What Makes It an “Action” Warranty?

The term “action” reflects the unit of coverage: a single booked action or service, confirmed by a digitally signed action receipt. Traditional warranties are attached to products (a washing machine, a car). Action warranties are attached to services and AI-directed actions — a plumber visit, a legal consultation, an AI transcription job.

This matters because AI agents increasingly book services on behalf of humans. A signed, machine-readable action receipt gives AI agents a verifiable record of what was agreed, what the warranty cap is, and whether a claim window is open. The Gera Action Warranty was designed for both human and AI-agent consumers.

The Three Pillars of the Gera Action Warranty

1. Signed Action Receipt

Every eligible booking generates a digitally signed action receipt. This records the agreed scope, provider Passport status, warranty cap, and booking timestamp. It is the anchor for any claim and is tamper-evident.

2. Capped Claim

Each of the 15 defined claim types has a maximum claim amount — ranging from £100 for a no-show to £500 for complex incomplete work or data migration failures. The cap is shown on the receipt and in the cover schedule. There are no hidden limits.

3. Provider Passport Requirement

Only bookings with providers holding an active Gera Services Passport are warranty-eligible. The Passport is the trust signal: it confirms the provider passed identity and credential checks appropriate to their badge tier.

How Resolution Works (Plain English)

Gera does not pay out cash immediately on every claim. The resolution order is:

  1. 1Rebook with the same provider, who returns and fixes the issue at no charge.
  2. 2Rebook with a replacement provider, at Gera's cost up to the claim cap.
  3. 3Platform credit up to the claim cap, usable on any future Gera booking.
  4. 4Direct refund up to the claim cap if no other resolution is appropriate.

This order is designed to deliver the best outcome for the customer (a working service) while giving the provider a fair opportunity to rectify.

Frequently Asked Questions

What is an action warranty?

An action warranty is a capped limited service guarantee attached to a specific booked action or service. It provides a defined resolution path if the service fails in a specific, documented way. It is not insurance: it does not cover loss, injury, or consequential damage, and it is not regulated by financial services law.

How does the Gera Action Warranty differ from insurance?

Insurance is a regulated financial product that covers a broad range of risks, including loss, damage, injury, and liability, often with premiums, underwriting, and actuarial pricing. The Gera Action Warranty is a commercial service guarantee: it covers defined service delivery failures, is capped at a set amount per claim type, and is resolved through Gera mediation — not an insurance claims process. Gera Services Ltd is not an insurer.

Is the Gera Action Warranty free?

There is no extra charge for Action Warranty coverage. It is automatically included in eligible bookings made through Gera platforms where the provider holds an active Gera Services Passport. The Passport subscription is held by the provider, not the customer.

What triggers an action warranty claim?

A claim is triggered when a service failure falls within one of the 15 defined claim types — for example, a no-show, incomplete work, accidental damage, or failed software delivery. The failure must be documented and reported within the claim window (typically 48 hours of the scheduled service completion).

What does "capped" mean in the context of an action warranty?

Capped means the maximum amount Gera will pay under the guarantee is fixed and disclosed before booking. For example, an incomplete plumbing job claim is capped at £500. Gera will not pay more than the cap regardless of the actual cost of remediation.

What is a signed action receipt?

A signed action receipt is a digitally signed document generated at booking confirmation. It records the scope, provider Passport status, warranty cap, and booking details. It is the evidence anchor for any claim and is also machine-readable for AI agents.

Can AI agents use the action warranty on my behalf?

Yes. The action receipt is machine-readable and accessible via the Gera API. AI agents with access to your Gera account can read receipt status, check warranty eligibility, and flag potential claims for your review.

What is not covered by the action warranty?

Consequential losses (such as lost revenue or alternative accommodation costs), personal injury, health outcomes, claims raised outside the claim window, and bookings not made through a Gera platform are not covered. The full exclusion list varies by claim type — see the individual cover pages at warranty.gera.services/covers.

See every covered claim type with caps, eligibility criteria, and claim steps.

View all 15 coversHow to claim