Guides
Service guarantees & consumer rights, explained
Clear, accurate, practical guides on what to do when a service fails — and how a capped service guarantee gives you a faster path to resolution than chasing a refund alone.
All guides
Guide
Service Guarantee vs Insurance: What’s the Difference?
Why a capped service guarantee is not the same as an insurance policy — and when each one protects you.
Consumer rights
A Tradesperson Didn’t Finish the Job — What Are Your Rights?
Builder, plumber, or electrician walked off mid-job? Here’s exactly what to do, step by step.
How-to
How to Claim Against a Tradesperson in the UK
Every route to getting your money back when work is bad, unfinished, or never happened — in priority order.
Explainer
The Consumer Rights Act 2015 and Services, Explained
Your statutory rights every time you pay for a service in the UK — in plain English.
Consumer rights
What to Do If a Contractor Doesn’t Show Up
No-show plumber, missed appointment, ghosted by a tradesperson? Your fast, practical playbook.
How-to
How to Prove a Service Was Done Badly (and Win Your Claim)
The evidence file that turns a he-said-she-said dispute into a claim you actually win.
AI agents
Can AI Agents Book Services Safely? The Role of a Machine-Readable Guarantee
As AI assistants start booking real-world services for us, who is accountable when the work goes wrong?
Digital services
A Developer Didn’t Deliver the Website — What Are Your Rights?
Freelancer ghosted you, software arrived broken, or the project stalled? Here’s how to recover.
See every covered claim type with caps, eligibility, and claim steps.